16. Ueno｜Tokyo Sightseeing Accessibility Guide

Last updated March 31, 2024

Route

Select a spot to see details such as tourist information and barrier-free information.

Start JRUeno Station [Park Exit]
About 6 minutes on foot About 330 meters
Spot1 National Museum of Nature & Science
About 7 minutes on foot About 400 meters
Spot2 Ueno Zoological Gardens
[Main Gate]
About 21 minutes on foot About 1200 meters
Spot2 UenoZoological Gardens
[Ikenohata Gate]
About 2 minutes on foot About 100 meters
Spot3 Shinobazu Pond
About 6 minutes on foot About 340 meters
Spot4 Ameyoko Shopping Street (About 500 meters)
About 1 minute on foot About 50 meters
Goal JRUeno Station
[Hirokoji Exit]

Information used in the creation of this website was current as of January 2023
Indicated route travel times are calculated based on a speed of about 60 meters/minute

Detailed Map

Enlarge the detailed map.

Route Details

There is also useful information for when you actually visit a spot, such as the time required, details on restrooms, and travel time between spots.

Explanation of PictogramsNote Items are indicated in dark blue if applicable.

: Wheelchair-accessible restroom (located within the ticket gates at train and subway stations unless noted otherwise)
: Nursing area (with diaper-changing table, unless noted otherwise)
: Written communication possible through communication boards or paper
: Osotomate-friendly facility
: Parking for the impaired
: Explanations, etc. available through tactile maps or in Braille

Start JR Ueno Station [Park Exit]

The course starts at the Park Exit of JR Ueno Station.

For station details, refer to the JR East website.

JR East website
About 6 minutes on foot About 330 meters
Spot1 National Museum of Nature and Science About 2 hours
The Japan Gallery features the natural environment and life-forms of the Japanese archipelago, while the Global Gallery has extensive exhibits on the living organisms and history of the Earth. The special exhibitions held from time to time are also a must-see. There are also hands-on exhibits for visitors to enjoy.
Accessibility Information

Extensive facilities include tactile maps of the museum (with explanations in Braille for some exhibits), wheelchair-accessible restrooms, and audio guides. Free wheelchair rentals and written communication boards are also available.
Wheelchair-accessible restroom on north side of Global Gallery 1st floor

Restroom Information

Japan Gallery: Wheelchair-accessible restrooms available on B1, 1st and 2nd floors. Ostomate facilities located inside wheelchair-accessible restroom on 2nd floor, diaper-changing stations inside wheelchair-accessible restrooms on B1 and 1st floor, and diaper-changing station (can be used by adults) inside wheelchair-accessible restroom on 2nd floor.
Global Gallery: Wheelchair-accessible restrooms available on all floors. Ostomate facilities are on the north side of the 1st floor. Diaper changing seats are on the 2nd basement floor, 1st floor, 2nd floor, and 3rd floor (all on the south side). Diaper changing seats (for adults) are on the 3rd basement floor, 2nd basement floor, and 1st basement floor. , located in the wheelchair-accessible restrooms on the 1st and 2nd floors (all on the north side).

Facility Information

Telephone number

050-5541-8600 (Hello Dial operator service)

Address

7-20 Uenokoen, Taito-ku

Fee

Permanent Exhibitions: ¥630 (free of charge for those with impairments; inquire for details.)

Hours

9:00 - 17:00 (admission until 16:30)

Closed days

Mondays (the following day if Monday is a national holiday), duringfumigation around late June

Official Website

https://www.kahaku.go.jp/english/

*This information was current as of January 2024. Contact individual facilities to confirm details.
About 7 minutes on foot About 400 meters
Spot2 Ueno Zoological Gardens About 2 hours
First opened in 1882, Japan’s oldest zoo is divided into an East Garden and West Garden. It houses animals from around the world, including giant pandas.
Accessibility Information

Use the Aesop Bridge elevator to avoid uneven surfaces between the East Garden and West Garden.
Wheelchair-accessible restroom near crane enclosure

Restroom Information

East Garden: Wheelchair-accessible restrooms are available near the exit, Elephant Forest, Former Entrance, crane enclosure, Gorilla Woods and Tiger Forest, and inside and near Saruyama Kitchen. Ostomate facilities are located inside Monkey Mountain Kitchen near the Elephant Forest, and facilities with diaper-changing stations (also for adults) inside wheelchair-accessible restrooms are located near the exit, Former Entrance, and crane enclosure. Diaper changing stations are also available in locations such as restrooms and nursing rooms.
West Garden: Wheelchair-accessible restrooms are available at the West Garden Cafeteria, near Ikenohata Gate, in the Vivarium, at Children’s Zoo STEP, near Panda’s Forest and Benten Gate. Ostomate facilities are located at Children’s Zoo STEP, near Panda’s Forest and near Benten Gate, and diaper-changing stations (also for adults) are available inside wheelchair-accessible restrooms near Ikenohata Gate, in the Vivarium, at Children’s Zoo STEP, and near Benten Gate. Diaper changing stations are available in most restrooms, at Children’s Zoo STEP, and nursing rooms.

Facility Information

Telephone number

03-3828-5171

Address

9-83 Uenokoen, Taito-ku

Fee

Entry: ¥600 (free of charge for those with impairments; inquire for details.)

Hours

9:30 -17:00 (admission until 16:00)

Closed days

Mondays (the following day if Monday is a national holiday or Tokyo Citizen’s Day (October 1st))

Official Website

https://www.tokyo-zoo.net/english/ueno/index.html

*This information was current as of January 2024. Contact individual facilities to confirm details.
About 2 minutes on foot About 100 meters
Spot3 Shinobazu Pond About 30 minutes
Benten Island lies at the center of this pond, a famous site depicted in many ukiyo-e prints from the Edo period. It is divided into a lotus pond, cormorant pond, and boat pond where visitors can enjoy boating.
Accessibility Information

The pond is circled by a smooth, almost completely level path. The pedestrian deck lets wheelchair users view the pond up-close.
Wheelchair-accessible restroom near Shitamachi Museum

Restroom Information

Wheelchair-accessible restroom (with audio guidance, Braille, ostomate facilities, and diaper-changing station) located near Shitamachi Museum.

Facility Information

Telephone number

03-3828-5644 (Ueno Park Office)

Address

Uenokoen, Taito-ku

Fee

Free

Hours

Unrestricted

Closed days

None

*This information was current as of January 2024. Contact individual facilities to confirm details.
About 6 minutes on foot About 340 meters Travel Tips There are several alleys connecting the street in front of Suzumoto Engei Hall with Ameyoko Shopping Street, so you can choose the least crowded one.
Spot4 Ameyoko Shopping Street About 30 minutes
The bustling shopping street stretches for approximately 500 meters, mostly underneath the section of elevated railway tracks that runs between JR Ueno and Okachimachi stations. It is crammed with over 400 shops selling everything from fresh fish to clothing, dried goods, cosmetics, jewelry, imports, and more, and cheerful voices echo through the area.
Accessibility Information

Since it is a shopping street, accommodations vary by shop. The street is flat and goods are visible from the road. Move with caution as the street can get very crowded at times, especially on weekends and holidays.
Restroom Information

No public restrooms.

Facility Information

Address

6-10-7 Ueno, Taito-ku (Ameyoko Shotengai Association)
Ueno 4-chome and 6-chome, Taito-ku, Tokyo (Ameyoko Shopping Association)

Hours

Varies by shop

Closed days

Varies by shop

Official Website

http://www.ameyoko.net/

*This information was current as of January 2024. Contact individual facilities to confirm details.
About 1 minute on foot About 50 meters
Goal JR Ueno Station [Hirokoji Exit]

The course finishes at Hirokoji Gate of JR Ueno Station.

For station details, refer to the JR East website.

JR East website

Sightseeing spots around Ueno

Spot5 TOKYO METROPOLITAN ART MUSEUM
©TOKYO METROPOLITAN ART MUSEUM

Intriguing feature exhibitions are held on a regular basis. The restaurant and shop are also popular.
Accessibility Information

Wheelchairs and strollers can be rented for free, and abreastfeeding room is also available.
Diaper-changing station (can be used by adults) inside restroom in front of Citizens' Gallery 1 on lobby floor

Restroom Information

Wheelchair-accessible restrooms located throughout building. Ostomate facilities and diaper-changing stations (can be used by adults) available inside wheelchair-accessible restrooms in front of Citizens' Galleries 1 & 2 and next to Exhibition Room on lobby floor.

Facility Information

Telephone number

03-3823-6921

Address

8-36 Uenokoen, Taito-ku

Fee

Admission fee varies by exhibition (free for customers with impairments; inquire for details)

Hours

9:30 -17:30 (admission until 17:00)
*Open until 20:00 on Fridays during Special Exhibitions; admission until 19:30

Closed days

1st and 3rd Monday of each month (the following day if Monday is a holidays & substitute holidays; special/planned exhibitions closed every Monday)

Official Website

https://www.tobikan.jp/en/index.html

*This information was current as of January 2024. Contact individual facilities to confirm details.
Spot6 The National Museum of Western Art
This museum has an extensive collection of Europeanpaintings from the Middle Ages onward, as well as works byRodin and other modern French sculptors.
Accessibility Information

Wheelchairs and strollers available for loan. Wheelchair users can also use the elevators　to move in the museum. If you wish to use the nursing area, please ask the attendant.
Multipurpose restroom by the entrance of the 1st floor restaurant.

Restroom Information

A wheelchair-accessible restroom (with diaper-changing seats) Is located by the entrance of the 1st floor restaurant and on the B2 floor of the special exhibition pavilion. Ostomate facilities are located in the multipurpose restroom in front of the 1st floor restaurant.

Facility Information

Telephone number

050-5541-8600 (Hello Dial operator service)

Address

7-7 Uenokoen, Taito-ku

Fee

Permanent Collection: ¥500; separate fee for special exhibitions
*Free of charge for holders of a disability certificate and one accompanying person.

Hours

9:30-17:30 (until 20:.00 on Fridays and Saturdays (regular exhibitions/ special exhibitions))

Closed days

Mondays (the following day if Monday is a national holiday)

Official Website

https://www.nmwa.go.jp/en/

*This information was current as of January 2024. Contact individual facilities to confirm details.
Spot7 The Ueno Royal Museum
Although there is no permanent collection, the museum regularly hosts unique feature exhibitions that attract attention.
Accessibility Information

Wheelchair-accessible restrooms have a diaper-changing station. Museum staff will assist wheelchair users when moving to the 2nd floor.
Wheelchair-accessible restroom at far end of lobby

Restroom Information

Wheelchair-accessible restroom (with diaper-changing station) located at far end of lobby.

Facility Information

Telephone number

03-3833-4191

Address

1-2 Uenokoen, Taito-ku

Fee

Varies by exhibition (discounts may be available for customers with impairments; inquire for details.)

Hours

10:00-17:00 (may vary)

Closed days

Irregular holidays

Official Website

https://www.ueno-mori.org/

*This information was current as of January 2024. Contact individual facilities to confirm details.
Spot8 Ueno Sakura Terrace
19 restaurants surround a bright, open atrium. An ideal place to take a break.
Accessibility Information

The elevator near the bronze statue of Saigo Takamori goes down to the 1st floor for access to Ueno Station’s Hirokoji Exit (elevator in operation 10:00 - 23:00). *Written communication is available on request from facility staff (facility staff hours 10:00 to 19:00).
Wheelchair-accessible restroom near 1st-floor elevators

Restroom Information

A wheelchair accessible restroom (with a diaper changing station but no nursing room) is located on the 1st floor near the elevators.

Facility Information

Telephone number

Varies by shop

Address

1-54 Uenokoen, Taito-ku

Hours

11:00-23:30 (varies for some shops)

Closed days

3rd Monday in February

*This information was current as of January 2024. Contact individual facilities to confirm details.
Spot9 Shitamachi Museum
This museum replicates the daily life and culture of the common people in Tokyo and the Shitamachi district, a way of life whose vestiges were lost in the Great Kanto Earthquake and the war.At the present is closed and the renewal opening is scheduled for April 2025.
Accessibility Information

The exhibitions are installed at a low height to improve visibility for wheelchair users and children. Some exhibits can be touched.
Wheelchair-accessible restroom near 1st-floor elevators

Restroom Information

Wheelchair-accessible restroom (with diaper-changing station) located near 1st-floor elevators.

Facility Information

Telephone number

03-3823-7451

Address

2-1 Uenokoen, Taito-ku

Fee

¥300 (may be discounted for visitors with impairments; inquire for details)

Hours

9:30 - 16:30 (admission until 16:00)

Closed days

Mondays (the following day if Monday is a national holiday)

Official Website

http://www.taitocity.net/zaidan/shitamachi/

*This information was current as of January 2024. Contact individual facilities to confirm details.
Spot10 Suzumoto Entertainment Hall
Built in a storytelling hall established in 1857, it is Japan’s oldest extant entertainment hall for arts such as comedic storytelling (Japanese only).
Accessibility Information

An elevator goes up to the hall. There is a step into the restrooms, but wheelchair users may ask for assistance.
Restroom Information

A wheelchair-accessible restroom is not available.

Facility Information

Telephone number

03-3834-5906

Address

2‐7‐12 Ueno, Taito-ku

Fee

Regular shows: ¥3,000

Hours

12:30-16:00 for matinees; 17:00-20:15 for evening performances

Closed days

Irregular closings (for private showings, etc.)

Official Website

http://www.rakugo.or.jp

*This information was current as of January 2024. Contact individual facilities to confirm details.