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Tokyo Sightseeing Accessibility Guide

Last updated March 22, 2019

14. Tokyo

The Imperial Palace & Marunouchi

14. Tokyo

The Imperial Palace where Japan’s Emperor and Empress reside, the streets of Marunouchi lined with office buildings and fashionable high-rises, the facade of Tokyo Station standing restored to its historic glory…Welcome to the true heart of modern Tokyo.

  • Metropolitan center and sub-center
  • Joto
  • Shopping

Route

Select a spot to see details such as tourist information and barrier-free information.

  1. Start Toei Subway/Tokyo MetroOtemachi Station[Exit D6]

    About 7 minutes on foot foot About 400 meters

  2. Spot1 The East Gardens of the Imperial Palace

    About 6 minutes on foot foot About 360 meters

  3. Spot2 Wadakura Fountain Park

    About 13 minutes on foot foot About 750 meters

  4. Spot3 Mitsubishi Ichigokan Archive Room

    About 4 minutes on foot foot About 200 meters

  5. Spot4 KITTE

    About 1 minute on foot foot About 50 meters

  6. Goal JRTokyo Station[Marunouchi South Exit]
  • Information used in the creation of this website was current as of January 2019
  • Indicated route travel times are calculated based on a speed of about 60 meters/minute

Route Details

There is also useful information for the actual visit of a spot such as the time required, details on restrooms, and travel time between spots.

Explanation of PictogramsNote Items are indicated in dark blue if applicable.

There are restrooms that can be accessed with wheelchairs
Wheelchair-accessible restroom (located within the ticket gates at train and subway stations unless noted otherwise)
There are nursing areas
Nursing area (with diaper-changing table, unless noted otherwise)
Written communication possible through communication boards or paper
Written communication possible through communication boards or paper
Osotomate-friendly facility
Osotomate-friendly facility
Parking for the impaired
Parking for the impaired
Explanations, etc.  available through tactile maps or in Braille
Explanations, etc. available through tactile maps or in Braille
START!
  1. Start Toei Subway/Tokyo Metro Otemachi Station[Exit D6]

    The course starts at Exit D6 of Toei Subway/Tokyo Metro Otemachi Station.

    For station details, refer to the Toei Subway website operated by the Tokyo Metropolitan Government Bureau of Transportation and the Tokyo Metro website.

    Toei Subway website operated by the Tokyo Metropolitan Government Bureau of Transportation

    Tokyo Metro website

  2. About 7 minutes on foot foot About 400 meters Travel Tips Wheelchair users should note that the elevator exits at Otemachi Station are different for each subway line. The exits are D6 for the Toei Mita Line, A5 for the Tokyo Metro Marunouchi Line, B2c for the Tokyo Metro Tozai Line (from the Central East Gate), and C14 for the Tokyo Metro Chiyoda Line (from the Central Gate). Use these exits to get from the platform to the ground level easily.

  3. Spot1 The East Gardens of the Imperial Palace About 2 hours

    The East Gardens of the Imperial Palace

    The Imperial Family’s gardens. Features such as placards clearly identifying the names of the vegetation and an orchard with archaic varieties of fruits where wheelchair users can ride right onto the grass reflect the Emperor and Empress’s wish for visitors to be able to commune with nature in the heart of the city.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The portion of the slope toward the Honmaru (inner keep) next to the Obansho Guardhouse is relatively gradual. The Ninomaru Garden has many smooth paths.

    Restroom
    Wheelchair-accessible restroom (with ostomate facilities and diaper-changing stations)

    Restroom Information

    Wheelchair-accessible restrooms (with ostomate facilities and diaper-changing stations) available at 5 locations on grounds.

    Facility Information

    Telephone number
    03-3213-1111
    Address
    1-1 Chiyoda, Chiyoda-ku
    Fee
    Free
    Hours
    9:00-17:00 (closes at 16:30 March-April 14 and September-October, 16:00 November-February)
    Closed days
    Mondays and Fridays (the following day if Monday is a national holiday)
    Official Website
    http://www.kunaicho.go.jp/e-event/higashigyoen02.html

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  4. About 6 minutes on foot foot About 360 meters Travel Tips Watch out for large numbers of long-distance runners around the Imperial Palace.

  5. Spot2 Wadakura Fountain Park 30分

    Wadakura Fountain Park

    This beautiful park with a group of large fountains at its center was built in 1961 to commemorate the royal wedding of the Emperor and Empress. It contains inscriptions of poetry composed by His Majesty, a restaurant, and more.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • オストメイトの対応設備なし
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    Wheelchair users can go up to the water’s edge. A free rest area is available.

    Restroom
    Wheelchair-accessible restroom next to rest area

    Restroom Information

    Wheelchair-accessible restroom (with diaper-changing station) located next to rest area.

    Facility Information

    Telephone number
    03-3213-0095 (Kokyogaien Management Office)
    Address
    3-1 Kokyogaien, Chiyoda-ku
    Fee
    Free
    Hours
    Free rest area open 9:00-17:00; restaurant open 11:00 -17:00, 18:30-20:30 (dinner is by reservation only; buffet-style lunch is offered on weekends/holidays during two designated 90-minute timeframes.)
    *For inquiries to the restaurant: 03-5224-6062
    https://www.w-funsuikouen-r.com
    Closed days
    None
    Official Website
    http://www.env.go.jp/garden/kokyogaien/english/point04.html

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  6. About 13 minutes on foot foot About 750 meters Travel Tips From Marunouchi-nakadori Avenue, head toward the Mitsubishi Ichigokan courtyard for an easily walkable path with a pleasant atmosphere. There is an elevator in the courtyard.

  7. Spot3 Mitsubishi Ichigokan Archive Room About 30 minutes

    Mitsubishi Ichigokan Archive Room

    This facility details the restoration of the Mitsubishi Ichigokan building originally constructed by Mitsubishi in 1894 as well as the history of the Marunouchi area.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    An accessible route is available from the rear courtyard. The archive room occupies one floor. The building is linked to Tokyo Station via an underground passage.

    Restroom
    Wheelchair-accessible restroom near entrance to Archive Room

    Restroom Information

    Wheelchair-accessible restroom (with ostomate facilities and diaper-changing station) located along corridor from Mitsubishi Ichigokan Museum to Archive Room. Shared with Museum.

    Facility Information

    Telephone number
    03-5777-8600 (Hello Dial operator service)
    Address
    2-6-2 Marunouchi, Chiyoda-ku
    Fee
    Free
    Hours
    10:00 - 18:00 (admission until 17:30)
    Closed days
    Mondays (open on national holidays during exhibitions and during the final week of exhibitions), sometimes temporarily closed during day.
    Official Website
    http://mimt.jp/english/museum/history/

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  8. About 4 minutes on foot foot About 200 meters Travel Tips During rainy weather, take the underground passage from the basement entrance to KITTE.

  9. Spot4 KITTE About 1 hour

    KITTE

    Part of the former Tokyo Central Post Office building has been preserved and redeveloped as this commercial facility. There are about 100 unique shops occupy the B1 level to the 6th floor.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Accessible features of the facility include tactile paving, Braille guidance inside the elevators, and wheelchair-accessible restrooms. A terrace and benches can be found on the 6th floor.

    Restroom
    Wheelchair-accessible restroom on 6th floor

    Restroom Information

    Wheelchair-accessible restrooms (with ostomate facilities) located on B1 and 2nd-6th floors. Diaper-changing stations (multipurpose bench) available inside wheelchair-accessible restrooms on 2nd-4th and 6th floors.

    Facility Information

    Telephone number
    03‐3216‐2811 (10:00-19:00) KITTE Information Center
    Address
    2-7-2 Marunouchi, Chiyoda-ku
    Fee
    Varies by shop
    Hours
    [Shops] Monday - Saturday, 11:00-21:00 / Sundays & national holidays, 11:00-20:00
    [Restaurants] Monday - Saturday, 11:00-23:00 / Sundays & national holidays, 11:00-22:00 *Varies by shop.
    Closed days
    Mandatory building inspection days
    Official Website
    http://jptower-kitte.jp/en/

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  10. About 1 minute on foot foot About 50 meters Travel Tips From the B1 level of KITTE, there is an underground passage connecting to the Marunouchi Underground South Gate of JR Tokyo Station.

  11. Goal JR Tokyo Station[Marunouchi South Exit]

    The course finishes at Marunouchi South Gate of JR Tokyo Station.

    For station details, refer to the JR East website.

    JR East website

Sightseeing spots around Tokyo

  1. Spot5 Shin-Marunouchi Building

    Shin-Marunouchi Building

    A large commercial facility featuring a collection of shops full of character, including shops exuding a sense of luxury, restaurants, and more.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The wheelchair-accessible restrooms on the 3rd, 4th, and 5th floors contain diaper-changing stations (adult changing table). The building is directly connected to Tokyo Station underground.

    Restroom
    Wheelchair-accessible restroom on 4th floor

    Restroom Information

    Wheelchair-accessible restrooms (with diaper-changing stations) available on the 1st basement floor, 2nd-4th floors, north side of the 5th floor, and 6th&7th floors.Facilities for ostomy pouch users and diaper changing stations (also for adults) are located inside wheelchair-accessible restrooms on the 3rd&4th floors and the north side of the 5th floor.

    Facility Information

    Telephone number
    03-5218-5100 (Marunouchi Call Center)
    Address
    1-5-1 Marunouchi, Chiyoda-ku
    Hours
    [Shops] Weekdays & Saturdays, 11:00-21:00 / Sundays & national holidays, 11:00-20:00
    [Restaurants] Weekdays & Saturdays, 11:00-23:00 / Sundays & national holidays, 11:00-22:00
    *Different with some establishments.
    Closed days
    Legally mandated inspection days
    Official Website
    http://www.marunouchi.com/e/shop?type=top

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  2. Spot6 Marunouchi Building

    Marunouchi Building

    A commercial and office complex that presents the unique "Marunouchi Style" with shops offering food, fashion, miscellaneous goods, and more.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • オストメイトの対応設備なし
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The building is connected to Tokyo Station via an underground passage. Wheelchair-accessible restrooms are located on the B1F and 2F, 5F, and 35F. A nursing area can be found on the 2F.

    Restroom
    Wheelchair-accessible restroom on 5th floor

    Restroom Information

    Wheelchair-accessible restrooms (with diaper-changing stations) located on B1, 2nd, 5th, and 35th floors.

    Facility Information

    Telephone number
    03-5218-5100(Marunouchi Call Center)
    Address
    2-4-1 Marunouchi, Chiyoda-ku
    Hours
    [Shops] Weekdays & Saturdays, 11:00-21:00 / Sundays & national holidays, 11:00-20:00
    [Restaurants] Weekdays & Saturdays, 11:00-23:00 / Sundays & national holidays, 11:00-22:00
    *Different with some establishments.
    Closed days
    Legally mandated inspection days
    Official Website
    http://www.marunouchi.com/e/shop?type=top

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  3. Spot7 INTERMEDIATHEQUE

    INTERMEDIATHEQUE

    © Intermediatheque
    Space and display design © UMUT works

    This museum jointly operated by Japan Post and the University of Tokyo exhibits the collections of the university.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • Parking for the impaired
    • 筆談ボード、もしくは紙などで筆談対応不可
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    Located on the 2nd and 3rd floors of the JP Tower (KITTE), visitors can use the elevators located outside of the museum to move between floors.

    Restroom Information

    Restrooms (with wheelchair-accessible facilities) available at KITTE. *See description of KITTE for facility details.

    Facility Information

    Telephone number
    03-5777-8600(Hello Dial operator service)
    Address
    KITTE 2-3F, 2-7-2 Marunouchi, Chiyoda-ku
    Fee
    Free
    Hours
    11:00-18:00 (open until 20:00 on Fridays and Saturdays) *Subject to change.
    Closed days
    Mondays (the following day if Monday is a national holiday), year-end and New Year holidays, and other days specified by the facility.
    Official Website
    http://www.intermediatheque.jp/en

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  4. Spot8 Mitsubishi Ichigokan Museum, Tokyo

    Mitsubishi Ichigokan Museum, Tokyo

    The red-brick museum building was constructed during the Meiji era. The exhibits are mainly devoted to modern art.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Detailed directions on how to access the museum using an underground route to and from Tokyo Station are provided on the museum’s website.

    Restroom
    Wheelchair-accessible restroom near entrance to Archive Room

    Restroom Information

    Wheelchair-accessible restroom (with ostomate facilities and diaper-changing station) located along corridor from Mitsubishi Ichigokan Museum to Archive Room. Shared with Archive Room.

    Facility Information

    Telephone number
    03-5777-8600(Hello Dial operator service)
    Address
    2-6-2 Marunouchi, Chiyoda-ku
    Fee
    Varies by exhibition (may be discounted for visitors with impairments; inquire for details)
    Hours
    10:00 -18:00 ( admission until 17:30) (open until 21:00 on Fridays excluding those that fall on national holidays, every second Wednesday of the month, and on weekdays during the final week of exhibitions) *Subject to change.
    Closed days
    Mondays (open on national holidays during exhibitions and during the final week of exhibitions), sometimes temporarily closed during day.
    Official Website
    http://mimt.jp/english/

    *This information was current as of January 2019. Contact individual facilities to confirm details.

  5. Spot9 Daimaru Tokyo

    Daimaru Tokyo

    In addition to clothing, this department store next to Tokyo Station also offers an extensive selection of sweets and bento box lunches.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The wheelchair-accessible restrooms on the 2nd and 12th floors contain diaper-changing stations (adult changing table). The Baby Lounges are open to men as well as women with infants. Writing communication is available at the information center on paper.

    Restroom
    Wheelchair-accessible restroom on east side of 12th floor

    Restroom Information

    Wheelchair-accessible restrooms available on B1 and 2nd-12th floors. Ostomate facilities are located inside wheelchair-accessible restrooms on 2nd floor and east side of 12th floor, regular diaper-changing stations inside wheelchair-accessible restrooms on B1 and 2nd-11th floors, and diaper-changing stations (multipurpose bench) inside wheelchair-accessible restrooms on 2nd floor and east side of 12th floor.

    Facility Information

    Telephone number
    03-3212-8011
    Address
    1-9-1 Marunouchi, Chiyoda-ku
    Hours
    10:00-20:00 (21:00 for all facilities on Thursdays & Fridays, and on the basement floor and 1st floor on weekdays / 11:00-23:00 for restaurants on the 12th floor)
    Closed days
    None
    Official Website
    http://www.daimaru.co.jp.e.md.hp.transer.com/tokyo/index.html

    *This information was current as of January 2019. Contact individual facilities to confirm details.

Note 1:
This document has been created based on information as of January 2019.
Note 2:
The travelling time for the routes is estimated at 60 meters per minute.
Note 3:
It is recommended that you make preliminary confirmations of the information listed here by phone before your outing as there may be changes in the data.
Note 4:
Please note that we cannot be held responsible for any loss or injury that may be incurred due to this information.
Note 5:
Consumption tax is included in all listed fees as a general rule. Fees such as admission fees are those for adults unless stated otherwise.
Note 6:
It is recommended that visitors with physical impairments make preliminary inquiries at facilities that they wish to visit such as through their websites. They might be offered discounts or exemptions from fees for the disabled, although the conditions for the presentation of physical impairment certificates may differ.
Note 7:
As a general rule, holiday seasons such as the year-end and New Year's holidays, the Obon holiday break, and Golden Week are not listed.
Note 8:
As a general rule, the hours listed here are the opening and closing hours. Please note that the final time for admission listed here is generally from 30 minutes to 1 hour before closing time.
Note 9:
Please make confirmations with the transit agency you are travelling with before your outing as traffic information may change due to natural disasters or depending on the season.
Note 10:
Map information is the result of investigation from September 2018 to January 2019.